PKW Spare Parts Store Order Entry and Shipping Policies
All prices shown on this website are in U.S. dollars. All times shown are Pacific time zone (either standard or daylight savings, depending upon the time of year).
Shipping and handling charges are based on shipment to U.S. addresses in the contiguous 48 states; shipments to Alaska and Hawaii may incur additional shipping charges; we will contact you if this is the case. At this time we are not accepting international orders.
The minimum order shipping weight is one pound. Orders with multiple items are shipped based on true total shipping weight in increments of one pound but if the total weight is less than one pound the shipping rates for one pound will apply.
We maintain inventory on most products but due to the number of items, volatility of demand and vendor production schedules it is impossible for us to guarantee that we will have each and every individual item in stock when an order is received. Orders for in-stock items are processed on a “first come, first served basis” based upon the date and time received.
We have outgoing order shipments processed and picked up daily Monday through Friday; there are no orders processed or shipped on Saturday or Sunday.
Order Processing Time
For PKW Parts Store items paid for with a properly authorized credit card, orders are normally processed and shipped within two (2) business days after they are received (i.e. orders received before 2:00 PM Monday ship on Wednesday, orders received before 2:00 PM Tuesday ship on Thursday, orders received before 2:00 PM Thursday ship on Monday, etc.)
Shipping Transit Times
Orders shipped using standard ground shipping and handling normally arrive four to ten business days after we ship (NOT receive) the order primarily depending on the distance from our warehouse to the destination.
Delivery Time
Delivery Time is the total Order Processing Time plus Shipment Transit Time. For example, for a part order for an in-stock item with standard ground shipping, Delivery Time would be 2 days for order processing plus the 4 – 10 days for shipping transit = 6 – 12 days total. When you place your order please be sure to allow enough time for shipping transit time.
If you have a real rush contact us and we may be able to expedite the shipping for your order. Extra shipping charges will be incurred.
Payment by check is not encouraged. Orders paid for by check normally ship after we allow a ten-business-day bank clearing period.
We will notify you promptly by email if we will be unable to meet these shipping guidelines; if delivery time is critical we may be able to expedite the shipping of your order; please contact us for a stock check and a firm shipment date and cost estimate before ordering. For purposes of compliance with the FTC “Mail and Telephone Order Merchandise Rule” our stated shipment policy is that we will ship all orders within 30 days of receipt of valid payment and complete destination shipping information.
Portland Kettle Works was founded in 2011 in Portland, Oregon USA. We build high-quality stainless steel beverage and brewing equipment. We have built and installed hundreds of state-of-the-art craft breweries worldwide. As a result, our craft brewing clients are among the best of the best. They regularly win beer tasting competitions and they have the gold, silver and bronze medals to prove it. So, if you’re serious about your craft brewing business, contact us so we can help you, too. And if you’re located in Mexico or Latin America, click here to visit our Spanish language site.